Terms and Conditions

Appointment

Please be aware that all treatment times stated are inclusive of consultation & preparation time. For your safety and wellbeing a consultation card must be completed on your first visit so please arrive 10 minutes early to allow for this.

Payment Terms

No deposit is required in advance, however we do operate a cancelation policy. Please see below.

Cancellation Policy

Please be aware that we operate a 24 hour cancellation policy on treatments you will be charged 50% within this time and 100% if you cancel on the day of your appointment or fail to show. If you need to cancel due to medical reasons the cancellation policy will be waived, however you will need to provide a doctors certificate within 7 days of the treatment date.

Refunds and Exchanges

Products must be returned unused, unopened with their seal intact and in the same condition as they were originally purchased. We will not accept for exchange or refund any item which has been used or is not in the exact condition in which it was purchased from us. This does not affect your statutory rights.

Health

Please notify us on booking if you are pregnant so that we are able to adapt the treatment for your needs. Please also inform your therapist of any medical condition prior to your treatment as some treatments may not be appropriate for you.

Price Alteration

We reserve the right to alter prices without prior notice.

Personal Items

Please ensure you retrieve all your personal items before leaving the premises as we cannot be held responsible for lost items.

Patch Testing

Patch testing is required for clients who have never had eyelash tinting.

Data Security

Personal details taken from clients during consultation procedures will be kept safe and in the strictest confidence. We would like to send you details of events and special promotions. If you would rather not receive these please let us know.

Gift Vouchers and Treatment Courses Vouchers

Vouchers are non-refundable and are valid for 6 months from the purchase date and will not be accepted after the expiry date. Vouchers cannot be redeemed for cash, sold or transferred. Your must provide your voucher at the time of booking. Late cancellation and "failure to show" terms as laid out above also apply to gift vouchers. All Treatment Courses must be paid in full prior to booking your sessions and completed within 6 months, unused treatments will automatically expire after 6 months and cannot be redemeed.

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